Free Download
The Three-Tier Communication Playbook: Write to the Tier, Deliver by the Rule, Keep the Record — Ontario's Writing & Service Rules in 20 Checks
Every message to a tenant carries a legal weight — and Ontario sorts them into three tiers: LTB forms no letter can replace, statutory writing with prescribed contents and delivery, and relationship letters where tone now carries six-figure fines. This free two-page playbook builds the whole system: the s.27 entry-notice template, the email-consent move to make at signing, the 5th-day mail math that keeps termination dates valid, the seven relationship workhorses, and the one record that wins hearings.
PDF5 itemsFor landlords
Want the full guide? Read our complete article
What's Inside
All 5 steps
- Sort every message by tier before you write it — LTB form, statutory writing, or relationship letter — and staple the cover letter TO the form, never instead of it
- Build the s.27 entry-notice template once: the reason, the date, a time window inside 8 a.m.–8 p.m., at least 24 hours ahead — the only notice the door can lawfully serve
- Capture email-service consent at lease signing (the Standard Lease has the section) — with addresses specified and a name and phone on every emailed notice
- Run the mail math: a mailed notice is deemed received on the 5th day — add it before any termination date, or the notice dies at the hearing
- Keep one exportable timeline per tenancy — every notice with its method and date, every consent beside its sent copies: the T2 defence, the N5 exhibit, and the L10 proof in one folder
Get Your Free Copy
Enter your email to download instantly