Terms of Service

Welcome to Tenon10. These Terms of Service ("Terms") govern your access to and use of the Tenon10 platform, including our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using Tenon10, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Platform.

To use Tenon10, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Be a resident of Canada (or authorized to conduct business in Canada)
• Not be prohibited from using the Platform under applicable law

By using the Platform, you represent and warrant that you meet all eligibility requirements.

Tenon10 is a technology platform that connects landlords, tenants, and vendors. We are not:

• A landlord or property manager
• A real estate agent or broker
• A party to any lease agreement
• A financial institution or money transmitter
• An employer of vendors or service providers

We do not own, manage, or control any properties listed on the Platform. Users are responsible for their own interactions and agreements.

Landlord and Property Manager Subscriptions

Landlords and property managers pay a monthly subscription based on the number of units they manage. There are no annual plans. A unit becomes managed the first time a lease is activated on it; listing a unit is free.

The first 30 days of managing are free. No payment method is required to begin.

Invoices are issued on the 1st for the month ahead and are due on the 10th. Non-payment does not suspend an account, restrict data, or affect tenants. An unpaid invoice is charged a one-time late fee of 15% of that invoice's own subscription charge, and the balance is carried into the next invoice. The late fee is not interest: it is charged once per invoice, does not compound, and is never charged on a balance carried forward.

Current pricing is on our pricing page and in your account settings. Tenants never pay a subscription.

Platform Fees

Tenon10 charges convenience fees for payment processing. Fees vary based on:

• Payment method: Credit card, debit card, bank transfer, e-transfer, or cash
• Card type: Credit vs. debit and card network (Visa, Mastercard, Amex)
• Account tier: Different rates may apply to different subscription levels
• Promotions: Applicable discounts or promotional pricing

Current fees are displayed in your account settings and at checkout before you confirm any payment.

Payment Processing

Payments are processed by our third-party payment partners, including Stripe. By making payments through Tenon10, you also agree to the terms of our payment processors.

Refunds

• Convenience fees are non-refundable once a payment is processed
• Billing errors will be refunded within 30 days of report
• Refund disputes between landlords and tenants are between those parties

Account Security

• Maintain confidentiality of your login credentials
• Notify us immediately of unauthorized access
• You are responsible for all activity under your account

Accurate Information

• Provide accurate, current, and complete information
• Update your information as needed
• Do not impersonate others or misrepresent your identity

Acceptable Use

You agree to comply with our Acceptable Use Policy. Prohibited activities include:

• Fraud, misrepresentation, or deceptive practices
• Discrimination in violation of human rights laws
• Harassment, threats, or abusive behavior
• Violation of others' intellectual property rights
• Interference with Platform security or operation

Consent to Electronic Signatures

By creating an account and using our digital forms and signature features, you:

• Consent to conduct transactions electronically
• Agree that electronic signatures have the same legal effect as handwritten signatures under Ontario's Electronic Commerce Act, 2000
• Authorize us to store your digital signature for reuse on future documents
• Acknowledge that signed documents create legally binding obligations

Signature Storage

• Authenticated Users: Your digital signatures, signing history, and audit trails are stored securely for 7 years. You can manage or delete your stored signatures in account settings
• Anonymous Users: Signatures are embedded only in the generated PDF and are not stored in our systems. The PDF serves as the sole record of the signature

Document Integrity

All signed documents include a cryptographic hash (SHA-256) that verifies the document has not been altered after signing. This provides evidence of document authenticity in legal proceedings.

Your Responsibilities

• Ensure you have authority to sign documents on behalf of any entity you represent
• Verify document contents before signing
• Maintain secure access to your account to prevent unauthorized signatures
• Retain copies of signed documents for your records

AI Assistant (Keya)

Tenon10 provides an AI-powered assistant ("Keya") to help you with platform-related questions and tasks. By using Keya, you acknowledge and agree that:

• Keya provides informational assistance only and does not constitute legal, financial, or professional advice
• Responses are generated by AI and may contain inaccuracies; you should verify important information independently
• For Ontario-specific legal questions (e.g., Landlord and Tenant Board matters), Keya provides general guidance but you should consult the LTB or a legal professional for binding advice

AI Data Access

You may opt in to allow Keya to access your account data for personalized assistance. By enabling AI data access, you:

• Consent to your selected data categories being processed by our AI providers during active conversations
• Understand that your data may be transmitted to third-party AI providers (OpenAI, Anthropic, or Google) for response generation
• Acknowledge that AI providers are contractually prohibited from using your data for model training
• Accept that AI-generated responses based on your data are provided "as-is" without warranty of accuracy or completeness

MCP (Model Context Protocol) Integration

Developer tools and integrations that connect to your Tenon10 account via the Model Context Protocol are subject to the same data access controls as Keya. Only data categories you have explicitly enabled will be accessible.

Opting Out

AI data access is entirely optional. You can disable it at any time from your Account Settings. Disabling AI data access does not affect your ability to use other Tenon10 features. See our Privacy Policy for details on data handling.

A tenancy has at least two parties, and the records it produces belong to the relationship rather than to one side of it.

• Your landlord keeps their own copy of your lease, and their own record of what you paid and when. Deleting your account does not erase theirs.
• Deleting your account does not end your tenancy, and it does not cancel money owed in either direction.
• Where we are legally required to keep a record — a lease under residential tenancies legislation, a payment record under Canada Revenue Agency rules, a deposit, a notice served — we keep it. Everything else is erased. Account Deletion below sets out exactly what is kept and what goes.

Deleting Your Account

You may delete your account at any time, from the app under Account → Settings → Delete account, or from your account settings on the web. Full details, including how to request deletion if you can no longer sign in, are on our account deletion page.

We will not refuse your request. Having an active lease, an outstanding balance, or money owed to you does not prevent you from deleting your account.

What Happens, and When

Immediately. You are signed out and can no longer sign in. Automatic payments stop, and any invitations you had sent are cancelled.

Within 30 days. Outstanding amounts are settled in both directions — anything we owe you is paid, and unused prepaid subscription time is refunded.

After 30 days. Your personal information is erased and your account record is removed. We email you a summary of what was deleted and what was kept.

What Is Erased

• Login credentials, active sessions and device tokens
• Name, email address, phone number and date of birth
• Identity verification documents and the information extracted from them
• Profile photos, your public profile, and uploaded documents
• Saved payment methods and payout details
• Notification and communication preferences
• Contact details you gave us about other people — guarantors, occupants, references, previous landlords and employer contacts — which are deleted outright

What Is Retained, and Why

Some records we are legally required to keep. Where a record concerns another person, it is their record as much as yours, and erasing it would remove evidence they may depend on.

• Leases and tenancy agreements, required under residential tenancies legislation
• Payment records, invoices and receipts, for six years under Canada Revenue Agency requirements
• Deposits and trust records, because a deposit owed to or by you remains claimable
• Notices served or received, which are legal instruments
• Dispute records, claims and legal filings
• Fraud prevention identifiers: one-way cryptographic hashes that cannot be reversed to recover personal information

Fraud Prevention Identifiers

We retain one-way hashes derived from identity verification to stop the same person or document being verified on two accounts at once. They cannot be used to reconstruct your personal information, and they do not prevent you from registering again.

If you delete your account and return later, you may create a new account and verify again. You will start with a new, empty account — nothing from the previous one carries over.

What Deletion Does Not Do

• It does not end a tenancy. If you rent, your lease remains in force and rent remains due. You will need to pay your landlord directly.
• It does not cancel money owed, in either direction.
• It does not close an organisation. If you belong to a company account, deleting your personal account removes you from it; the company and its records remain.

Active Leases and Managed Properties

If you are a landlord with active tenancies, your tenants are notified that you have closed your account and told that the tenancy continues. Your lease and payment records are retained and remain available to them.

If you are a property manager, management of each property returns to its owner where one is on the account, with a period of continued access before any subscription is required. Where no owner is on the account, the property's records become read-only and the tenants are notified.

Property Manager Accounts

Non-payment does not restrict an account or its data. An unpaid subscription invoice carries a one-time late fee and is carried into the next invoice; see Fees and Payments.

If a property manager account is closed, managed properties stop being managed on Tenon10. Tenant records and payment history remain accessible. Property owners or new managers may request to claim management of affected properties by providing proof of ownership or authorization.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Tenon10 shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the greater of (a) the fees you paid to us in the 12 months preceding the claim, or (b) $100 CAD
• We are not liable for actions or omissions of other users, landlords, tenants, or vendors

Between Users

Disputes between landlords and tenants, or between users and vendors, are between those parties. We may assist with documentation but are not obligated to resolve disputes.

With Tenon10

Disputes with Tenon10 will be resolved as follows:

1. Informal Resolution: Contact us first at [email protected]
2. Mediation: Non-binding mediation in Toronto, Ontario
3. Binding Arbitration: Under the ADR Institute of Canada rules

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings shall be brought in the courts of Ontario.

We may modify these Terms at any time. Material changes will be communicated via email and/or prominent notice on the Platform at least 30 days before taking effect. Continued use after changes constitutes acceptance.